Trade Skills
autonomous, spreadsheet, multilingual
Job Type
Working Location
Fully Remote
Applicant Location


What you'll be doing...

  • You will be the face and voice of Oyster to our customers (both companies who want to employ people and people who want to be employed)
  • Supporting our customers along their journey, answering their questions along the way, and generally being the employment sherpa who guides them along the right path!
  • Managing the end to end process of helping getting people employed: explaining how Oyster works, answering questions, collecting required information and generally being helpful!
  • Maintain and develop our customer self-service tools (e.g. FAQs, etc) so that we can help the customer help themselves as much as possible

Skillsets that are important

  • Customer success / support experience: you always want to go the extra mile to ensure that the customer is happy and they feel supported
  • Be autonomous and professional in approach, with high levels of motivation
  • First class attention to detail and reasoning with extreme organisation and a proven work ethic
  • Comfortable with a high pace work environment
  • Excellent interpersonal skills, determination and tenacity, along with a sense of humor
  • Remote-first advocate and passionate about creating change in the future of work landscape
  • Driven by the social impact mission and desire to use skills to influence global change and employment opportunities
  • Based in time zone GMT +/-5h or PDT +/-5h

Skillsets that are not required (but are a bonus)

  • Spreadsheet skills
  • Ability to speak languages other than English fluently